A recent industry study suggested that only 25% of HR executives are interested in measuring the satisfaction of their internal customers. Beyond the grand philosophical debate, this is a critical problem.
Whether they buy it or demand it, HR Departments are going to want and need the coming wave of data that is just starting to be collected by mobile and wearable devices.
This week: Technology is moving too fast, Google gives 20th Century resume advice, Programmers pretend they know more than they know, Buy twitter followers & Who owns the experience?
Anna Rodriguez works for Delta Airlines at LAX. She is an expert on operations there. I had the honor of spending a couple hours with Anna at LAX this week and watched her in action.