Jay Cross

Jay Cross is a champion of informal learning, web 2.0, and systems thinking. His calling is to help business people improve their performance on the job and satisfaction in life. Jay chairs the Internet Time Alliance, a brain trust of six thought leaders who help companies boost their collective intelligence and profitability through networks. Jay is a change agent, speaker, and author whose insights and stories will expand your perspective and enliven your meetings. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation. Jay frequently leads workshops and webinars to help corporate teams work smarter. His speaking style is vibrant, energetic, and compelling. Mixing case studies, stories, and actionable recommendations with humor and easy-to-understand language, Jay inspires action. A Harvard MBA and Princeton undergrad, he has been improving business processes since developing the first business curriculum for the University of Phoenix three decades ago. He is the Johnny Appleseed of informal learning. Jay covers topics from 50,000 feet to ground level, depending on audience and need. He has spoken with executives, sales managers, entrepreneurs, chief learning officers, sales staff, instructional designers, HR directors, bankers, and academics. He has keynoted conferences the U.S., Canada, Austria, U.K., Germany, Australia, Portugal, Monaco, and Abu Dhabi. He travels the world, but increasingly delivers presentations and events in real time over the web. Jay is the author of Informal Learning: Rediscovering the Natural Pathways that Inspire Innovation and Performance, Work Smarter, and Implementing eLearning. Thousands of people read his articles and two blogs, Internet Time and Informal Learning. He has helped Cisco, Eaton, IBM, Service College Canada, Sun, National Australia Bank, Intel, Raytheon, Genentech, Novartis, HP, the CIA, Citibank, and Chase reduce time-to-performance. Jay and his wife Uta live with their miniature longhaired dachshund in the hills of Berkeley, California You can read Jay's posts on HRExaminer.com here.