Jay Cross is a champion of informal learning, web 2.0, and systems thinking. He has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix. Full Bio
Ridiculous Research Findings on Informal Learning
by Jay Cross
An analyst reports that her company’s research finds that only 30% of U.S. companies spent money on informal learning tools or services last year. Of those, big companies spent $16,000 on average; little ones spent $5600.
What an astounding finding! The only way I can imagine coming up with these absurdly low statistics would be by asking the wrong people.
Most informal learning takes place despite training departments, not because of them. Informal learning is mushrooming as organizations implement social software. It’s hard to imagine informal learning not going along for the ride when a company embraces Jive or Chatter or Yammer or Socialcast or similar networking environments.