Traffic Development

On March 1, 2011, in HRExaminer, More2Know, by John Sumser

hrexaminer-traffic-and-brandingOver the years, we’ve spent a ton of time talking about employment branding. In its various aspects, employment branding is a key part of the equation for long term recruiting and talent management. If you aren’t willing to step up to the demands of web recruiting, you might as well outsource the function. Employment Branding is the craft of being so completely organized that you are ready with the right message for the right person when she comes along.

Traffic Development is the yin to the Employment Branding yang. Without adequate quantities of the right traffic (on the web and through the recruiting shop), there is little chance that the right quality of candidate will emerge in your database. Not all traffic is created equal.

Of course, you can and should purchase traffic from the big resellers. The most conventional means of buying visitors is to advertise on a variety of Job Boards. The idea, however, is not to simply dump those names into the Applicant Tracking System. Rather, once you have identified a potential candidate (ie, they want to apply to your job on some Job Board), you need to get them to go through your site. In other words, it’s worth the time and energy to work around the Job Board and send applicants to the URL on your site.

(All of this, by the way, is complete nonsense if you are unwilling or unable to invest in the necessary analysis and development associated with building a solid employment brand. If you can not afford a real website, dump the hard work of sifting quality on the people who should be recruiting. It appears to be the standard way to cheap out of effective performance.)

In most recruiting operations, more names in the database means less quality. The idea behind high performance recruiting is to subvert the natural tendency of the web to fill your computer up with junk. The ideal is that each new name raises the overall quality of the candidates with whom you have relationships.

Current practices do just the opposite. Each new name reduces the overall quality of the database.

Some people are lucky. If you have a brand like IBM, Coke, Nike or a hundred or so others, traffic is easy. Based on name recognition alone, many well known companies fill their databases with a hundred thousand new candidates a month. If you are not fortunate enough to be a celebrity, the work is a bit harder.

A combination of banner ads, reciprocal links, targeted content, search engine placement, keyword development, Job Board advertising and outright traffic purchases should be wielded to generate the right traffic flows. Once visitors cross the threshold of your website, the first goal should be to determine whether or not you want a longer relationship with them. Then you can let them go on to apply for a job.

 
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  • http://twitter.com/FelixWetzel Felix Wetzel

    The most important part is to consider why candidates would want to come to your site in the first place. How does it better their situation? How does it increase their convenience? That becomes even more important in areas of skill shortage – this is when the hirer has to come to the candidate and to the places that the candidate wants to use to engage with you.

    When running these kind of campaigns, companies often put a lot of effort into all the off site communication and into the underlying systems such as ATS and forget the importance of their website: the importance that the site is up to date, that the communication is consistent, that convenience is increased & that they solve the candidates problems and make them feel good.

  • http://amitaigivertz.com Amitai Givertz

    I think we sometimes fall into the trap of confusing employer branding with sourcing strategy. While both are clearly an integrated part of the recruiting process, they are not the same thing. Why do some people talk about them as if they were?

    We also fall into the trap of confusing online volume [as in traffic] with intrinsic value [as in candidate flow]. We shouldn’t discount the problems associated with increasing volume at the expense of value any more than we should discount that the path of least resistance – the Internet – can also be the longest row to hoe.

    I know, John, you said, “In most recruiting operations, more names in the database means less quality ,” but I would like to suggest that is not the issue at all. Our inability to identify the best qualified candidates from within our databases is the issue. Somewhere between inadequate or outdated system design [information management, bandwidth, search capability, UI, storage, and so on], and inept operatives, we fail to treat the cause because we are too busy managing the effect. If those issues were taken care of it would matter no more that I had orphans and bastards in my database than it does to have billions of “irrelevant” pages indexed on Google’s servers when I might be trying to locate a single online resume. A search for reliability engineers rarely, if ever, produces a recipe for Auntie Mary’s upside-down pineapple cheese cake.

    Last, you say:

    “Some people are lucky. If you have a brand like IBM, Coke, Nike or a hundred or so others, traffic is easy. Based on name recognition alone, many well known companies fill their databases with a hundred thousand new candidates a month. If you are not fortunate enough to be a celebrity, the work is a bit harder.

    I guess there are more unlucky people than there are lucky ones. Hank Stringer and Rusty Rueff observed in their book “Talent Force” the negative affects of what they described as the “arrogance of supply.” As I recall the tradeoff for more candidates than you can process is a compromised candidate experience, mediocre standards of recruiting and everything that goes with running around in circles.

    While I am sure IBM, Coke, and Nike are exemplars of recruiting best-practice, it has to be said celebrity is not always the easiest thing to a assign to a candidate who has applied-and-died. Unless, of course you are one of the lucky ones who have celebrity conferred upon them by virtue of being the one-in-a-million who makes it through the mill. For sure, “If you are not fortunate enough to be a celebrity, the work is a bit harder.”

  • http://www.hrexaminer.com John Sumser

    Ami,

    Thanks for taking the time to give such excellent pushback.

    Sometimes we fall into the trap of confusing sourcing (candidate flow) with recruiting (the right candidates). Unless you’re sitting on an insight that I missed, the more candidates you have, the more qualification and screening you have to do.

    The trouble with your argument is that it ignores the cost of discovering the gems in your database. While you rightly note that if we could only discover these gems easily, the overall quality of the database wouldn’t matter. I’ve never seen a tool that effectively does the right level of screening at effectively zero cost.

    Before you try to tell me that the answer is a good rollicking toss in the good old Boolean hay, let me ask you how that’s going. The idea that ‘search’ can reliably produce adequate levels of relevance remains unproven. That a focused player can sift some crap in or out of the database is not the question. Rather, is this a tool for the masses.

    It’s a question of practicality and reasonableness. Yes, it’s possible that SOME people can produce the right results with Boolean tools. No, it’s not likely that this will become common across recruiting functions.

    More practical approaches, like limiting your outreach to people who might actually give a crap about a job at the chicken processing factory you claim is the best place to work in all of Arkansas, seem to be more cost effective, wouldn’t you agree?

    So, yes, in theory databases can be infinite cesspools of the dribs and drabs of potential employee data and that’s the definition of a better world. You might have guessed by now that I don’t think so.

  • Keith Robinson

    John,

    Big time disagree with the core of the argueement – Employer Branding and “Traffic” have little to with one another.

    The Employer Brand is about the “DNA” of a company – what makes it “tick”, how it is perceived both internally and externally and is one going.
    The out put of a “good employer brand” should be to both attract and repel in equal measure.
    If the culture of an organisation, as defined by the brand is truely reflected in the Employee Value Proposaition and then inturn is reflected in all the marketing communcations, in theory the following should happen 1) The wrong candidates are put off applying and 2) more of the “right candidates” self select and apply.
    Now as a big fan of Thomas Moore’s Utopia, I recgnise there is some BS in this argument and off course you will “never” stop the “wrong candidates applying or have enough of the “right candidates”, that is when you turn the candidate tap on and let the “water flow”, but then in to the holding tank and screen em in and out…. and in doing so “try” to deliver a candidate experience that eqauls the pre “socila media led relationship you might have built…hm serious big challenge as Felxix points out given the way many Careers Sites are built and also equals both the product and employer brand expectations you might have created amongst your “target audience”
    Any way my bit.

  • http://amitaigivertz.com Amitai Givertz

    John, I tried posting my reply here but cannot. I suspect DISQUS has a breaking point where a comment reads more like a blog post in length. Or maybe it’s just me.

    For you, and anyone who may have an interest, my reply to your comment above is posted on my blog: Speed Bumps

  • Pingback: Recruitomatic Blog: Speed Bumps | AMITAI GIVERTZ

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