Star Candidate Experience in 17 Steps

On January 25, 2012, in From The Vault, HRExaminer, by John Sumser

Candidate Experience on HR ExaminerCandidate Experience Requirements

The basic idea is that any person who visits an employment website should be treated with respect, as a minimum, and delighted, as an objective. The basic steps in that process are:

  1. acknowledging receipt of an application,
  2. avoiding postings that say little or insult the intelligence,
  3. eliminating out of date postings,
  4. monitoring an application against open opportunities,
  5. staying in touch with relevant information,
  6. letting the candidate know when their application is going to be flushed from the system,
  7. having a privacy policy,
  8. providing material that is interesting to candidates,
  9. eliminating unnecessary ‘clicks’,
  10. making sure the website runs quickly,
  11. offering suggestions to those who most likely are never going to be working for you,
  12. describing the hiring process (how long, what’s involved),
  13. illuminating the culture with profiles of successful members of the workforce,
  14. addressing known PR problems (Here at Enron, we have a renewed emphasis on ethics),
  15. having a clear and compelling message,
  16. eliminating things that waste a candidate’s time,
  17. providing ways for candidates to build their networks,
  18. and so on.
If this list seems familiar, it might be because it’s a seven year old piece.

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