The HRExaminer 2020 Watchlist: Capacity — Knowledge Management with Conversational Interface

This is the first of twelve organizational profiles appearing on The HRExaminer 2020 Watchlist. Recently known as ‘Jane.ai,’ Capacity is a St. Louis-based knowledge management company. They provide intelligent process automation, business process automation, and robotic process automation.
Tagged with:  

The HRExaminer 2020 Watchlist

As part of our work on our annual report on intelligent tools and AI in HR, we evaluate the interview and survey process to identify companies to watch closely. Each of the twelve companies we’ve selected this year for our HRExaminer 2020 Watchlist represents a different value proposition and core functionality across the entire spectrum of the industry.
Tagged with:  

Maintenance: The Heart of #AI Utility in HRTech

On September 23, 2019, in AI, HR Tech, HR Technology, HR Trends, Intelligent Software in HR, John Sumser, by John Sumser
John Sumser writes, “Maintenance. At the heart of intelligent tools (AI), deployment is a super-challenging question. Since all algorithms and models ‘drift’ (wear out), maintenance is a natural and important part of usage. But, maintenance is the hardest part of digital life.”
 

How Google Converted Joy Into Long Term Customers

“Great companies (think Apple app store) follow their customers to the value with periodic fits of leadership. The meaning of the software is what the users do.” – John Sumser
 

The Human Side of Implementing Artificial Intelligence

For buyers of AI technology, the two largest gaps in expectations vs. reality are the capability of AI today and what implementation of these tools looks like.
 

AI in Wonderland

On July 18, 2019, in AI, HRExaminer, Intelligent Software in HR, John Sumser, by John Sumser
AI is the next level of abstraction in software and harnessing these powerful new technologies requires a different kind of thinking.
 

Latency in AI and Intelligent Software

On July 9, 2019, in AI, Intelligent Software in HR, John Sumser, by John Sumser
It’s easy for intelligent software that learns from decisions made by the company to fall behind what employees are experiencing and learning. John Sumser walks us through the important issues.
 

HR Tech: What Puts the Intelligence in Intelligent Software?

On July 2, 2019, in AI, HR Tech, HR Technology, Intelligent Software in HR, John Sumser, by John Sumser
“It is easy to feel overwhelmed by emerging technology of any kind. The following is intended to give you a simplified foundation for understanding the new technologies that many in the market still call AI, but is better labeled Intelligent Software.” - John Sumser
 

You Better Treat Your Machines With Respect

“Our machines lack the capability to predict the future as anything other than an extension of the past. That means that their recommended decisions are most useful when they are up to date. So, we have to treat our machines with the respect that we’d accord an old friend.” - John Sumser
 

It’s Not AI, but it is a Wonderland of Experimentation

“What I’ve found instead was an amazing wonderland of experimentation. The companies I’ve covered in our reports are all charting unique paths through technology in pursuit of demonstrable value. It is a new flavor of Research and Development.” - John Sumser