How Google Converted Joy Into Long Term Customers

“Great companies (think Apple app store) follow their customers to the value with periodic fits of leadership. The meaning of the software is what the users do.” – John Sumser

The Human Side of Implementing Artificial Intelligence

For buyers of AI technology, the two largest gaps in expectations vs. reality are the capability of AI today and what implementation of these tools looks like.

AI in Wonderland

On July 18, 2019, in AI, HRExaminer, Intelligent Software in HR, John Sumser, by John Sumser
AI is the next level of abstraction in software and harnessing these powerful new technologies requires a different kind of thinking.

Latency in AI and Intelligent Software

On July 9, 2019, in AI, Intelligent Software in HR, John Sumser, by John Sumser
It’s easy for intelligent software that learns from decisions made by the company to fall behind what employees are experiencing and learning. John Sumser walks us through the important issues.

HR Tech: What Puts the Intelligence in Intelligent Software?

On July 2, 2019, in AI, HR Tech, HR Technology, Intelligent Software in HR, John Sumser, by John Sumser
“It is easy to feel overwhelmed by emerging technology of any kind. The following is intended to give you a simplified foundation for understanding the new technologies that many in the market still call AI, but is better labeled Intelligent Software.” - John Sumser

You Better Treat Your Machines With Respect

“Our machines lack the capability to predict the future as anything other than an extension of the past. That means that their recommended decisions are most useful when they are up to date. So, we have to treat our machines with the respect that we’d accord an old friend.” - John Sumser

It’s Not AI, but it is a Wonderland of Experimentation

“What I’ve found instead was an amazing wonderland of experimentation. The companies I’ve covered in our reports are all charting unique paths through technology in pursuit of demonstrable value. It is a new flavor of Research and Development.” - John Sumser

Can HR Become a Prediction Machine? Rethinking AI and Talent

On May 28, 2019, in AI, Dr. Tomas Chamorro-Premuzic, Editorial Advisory Board, HRExaminer, by Dr. Tomas Chamorro-Premuzic
“AI is best understood as a tool to lower the cost of prediction. And what are the consequences of cheaper prediction? First, more and more problems will be framed as prediction problems, because that makes the solution cheaper. Second, cheaper prediction increases the value of three key complementary assets: data, judgment, and action.” - Darko Lovrich, co-author

AI Risks, Ethics, and Liability Part 2 of 2

On May 23, 2019, in AI, HRExaminer, John Sumser, by John Sumser
In the conclusion of his series on AI Risks, Ethics, and Liability, John Sumser provides questions to ask your AI Tech vendor and his thoughts on how to manage the new wave of algorithms you’ll encounter with intelligent tools.

AI Risks, Ethics, and Liability Part 1 of 2

On May 21, 2019, in AI, HRExaminer, John Sumser, by John Sumser
“Some of today’s tools (and all of tomorrow’s) do much more than record and report. They suggest, recommend, decide, evaluate, prescribe, filter, analyze, monitor, and learn. Era 1 tools could not hurt people. Era 2 tools can.” – John Sumser