091111 Five Must Reads

091111 Five Must Reads (and a Bonus) 21 Secrets Your Customer Service Reps Would Never Share (until now) It’s ridiculously hard to explain what conversation really means. The corporate managerial mindset is so used to one way (unidirectional) communications that it is nearly impossible to cause actual listening to happen. This piece showcases something you […]
 

091104 Five Must Reads

091104 Five Must Reads Using Technology To Improve Workforce Collaboration As the workforce changes, there are real questions about how you specify roles and performance when results come from teams. There are wide variations in the productivity of knowledge workers. Here are some points of departure for thinking about the coming world of work. What’s […]
 

091029 5 Must Reads

091028 5 Must Reads Friedman on Education “Our education failure is the largest contributing factor to the decline of the American worker’s global competitiveness, particularly at the middle and bottom ranges,” argued Martin, a former global executive with PepsiCo and Kraft Europe and now an international investor. “This loss of competitiveness has weakened the American […]
 

090807 Culture Links

Topics: Daily Links, HR Trends, John Sumser, JohnSumser.com, by John Sumser
Thought for the Day: We’re entering a time where company values is becoming a meaningful issue. The container of culture is best enforced through shared discussion and conversation. The internal company social community is the best mechanism for disseminating culture. Leaders should have public discussions on the meaning of company values. Netflix Culture The folks […]
 

090713 Techno Links

Thought for the Day: A successful man is one who can lay a firm foundation with the bricks others have thrown at him – David Brinkley LinkedIn For Knowledge Workers Tony Karrer continues to impress. This post contains a cornucopia of resources for use and tactics on LinkedIn. In a former life, Karrer and his […]
 

090710 Useful Links

Topics: Daily Links, Job Boards, John Sumser, JohnSumser.com, by John Sumser
Thought for the Day: Treating people like resources. Novel concept. It would mean not using them when you don’t need them. Like Santa Claus in January United Breaks Guitars Here’s what employees mean to your company. When this guy sings his song about your company, it’s not liable to be about your computers or other […]
 

090709 Free Links

Topics: Daily Links, John Sumser, by John Sumser
090709 Free Links Thought for the Day: Authenticity is a problem in organizational communications,not so much in interpersonal stuff. The audience determines  who is or isn’t authentic. That’s the bad news about working with an audience. href=”http://www.scribd.com/doc/17135767/FREE-full-book-by-Chris-Anderson”>Free There’s a new book called “Free”. Just as you’d bet, the whole thing is free and online. Chris […]
 

090707 #socialrecruiting links

Topics: Daily Links, John Sumser, Social Recruiting, by John Sumser
Thought for the Day: Understanding your world offer requires constant curiosity. The Linguistics of ReTweets Dan Zarella is a tweet statistics machine. In this piece, he disects the content of a warehouse full of 140 character messages. The idea is to look for clues about the way people spread ideas. Zarella exemplifies the kind of […]
 

090630 #socialrecruiting Links

Topics: Daily Links, John Sumser, Social Recruiting, by John Sumser
Thought for the Day: “Twitter produces ambient intimacy.” @Leisa Programming Contests, Community, and Business Master Burnett pointed out the TopCoder Open as an example of markets in which people compete (as an alternative to Recruiting). He  professional imagines that competitive frameworks will outstrip more rigid assessment processes as a way of producing top performers. It’s […]
 

090624 #socialrecruiting Links

Topics: Daily Links, John Sumser, Social Recruiting, by John Sumser
Thought for the Day: “Systems are not neutral. They have natural biases.” Kevin Kelly Top 100 Tools for Learning 2009 (via Gautam Ghosh) It’s interesting that Twitter is seen as a ‘learning tool’. Topping this list from the Centre for Learning & Performance Technologies are a set of social media tools. The poll, a sort […]