Maintenance: The Heart of #AI Utility in HRTech

John Sumser writes, “Maintenance. At the heart of intelligent tools (AI), deployment is a super-challenging question. Since all algorithms and models ‘drift’ (wear out), maintenance is a natural and important part of usage. But, maintenance is the hardest part of digital life.”
 

How Google Converted Joy Into Long Term Customers

“Great companies (think Apple app store) follow their customers to the value with periodic fits of leadership. The meaning of the software is what the users do.” – John Sumser
 

The Human Side of Implementing Artificial Intelligence

For buyers of AI technology, the two largest gaps in expectations vs. reality are the capability of AI today and what implementation of these tools looks like.
 

AI in Wonderland

AI is the next level of abstraction in software and harnessing these powerful new technologies requires a different kind of thinking.
 

Latency in AI and Intelligent Software

Topics: AI, Intelligent Software in HR, John Sumser, by John Sumser
It’s easy for intelligent software that learns from decisions made by the company to fall behind what employees are experiencing and learning. John Sumser walks us through the important issues.
 

HR Tech: What Puts the Intelligence in Intelligent Software?

“It is easy to feel overwhelmed by emerging technology of any kind. The following is intended to give you a simplified foundation for understanding the new technologies that many in the market still call AI, but is better labeled Intelligent Software.” - John Sumser
 

You Better Treat Your Machines With Respect

“Our machines lack the capability to predict the future as anything other than an extension of the past. That means that their recommended decisions are most useful when they are up to date. So, we have to treat our machines with the respect that we’d accord an old friend.” - John Sumser
 

It’s Not AI, but it is a Wonderland of Experimentation

“What I’ve found instead was an amazing wonderland of experimentation. The companies I’ve covered in our reports are all charting unique paths through technology in pursuit of demonstrable value. It is a new flavor of Research and Development.” - John Sumser
 

Legal Issues in AI: Data Matters

This is the first in a series on legal issues in AI from Heather Bussing. Before we get to the legal part, Heather sets out some of the basic ideas of what she will be talking about in this series.
 

HRExaminer Watchlist: Development Based Performance Management: Bridge by Instructure

Bridge makes employee development the heart of talent management. It uses intelligent tools to guide managers when helping an employee learn new skills as a part of career development.