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Quote of the Week.

  • Installing thousands of bots has taken a lot longer and is more complex than most had hoped it would be. It might sound simple to pull a salary statement, but what if for that worker the data is in unstructured formats? What if the worker goes on maternity leave and a different set of systems kicks in? What if … Said differently, a ‘standard process’ can often turn out to have many permutations, and programming bots to cover all of them can be confounding.
  • Not unlike humans, thousands of bots need care and attention—in the form of maintenance, upgrades, and cybersecurity protocols, introducing additional costs and demanding ongoing focus for executives.
  • The platforms on which the bots interact (or handshake) often change, and the necessary flexibility isn’t always configured into the bot. Installing thousands of bots introduces an additional architecture layer into the system requiring more bespoke governance and oversight by the IT organization, which is often already burdened with maintaining legacy systems.


Curate means a variety of things: from the work of vicar entrusted with the care of souls to that of an exhibit designer responsible for clarity and meaning. At the core, it seems to mean something about the importance of empathy in organization. HRIntelligencer is an update on the comings and goings in the Human Resource experiment with Artificial Intelligence, Digital Employees, Algorithms, Machine Learning, Big Data and all of that stuff. We present 8 to 10 links with some explanation. The goal is to give you a way to surf the rapidly evolving field without drowning in information.

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