We continue our coverage of The HRExaminer 2020 Watchlist today with the first of twelve organizational profiles. The entire list of organizations appearing on this year’s Watchlist can be seen on our introductory Watchlist post located here. Each of the twelve companies we’ve selected this year represent a different value proposition and core functionality across the entire spectrum of the industry.

These outfits are pushing the boundaries out. Individually, they each have a specific value proposition that was not conceivable even three years ago.

Primary Business & Award Category

Primary Business: Enterprise knowledge management with conversational interface
Award Category: Knowledge Management with Conversational Interface



Company: Capacity (recently known as Jane.ai)2019-10-10-HRExaminer-photo-img-2020-watchlist-logo-capacity-200x56px.jpg
Size: 65 Employees
Age: 3 years
Location: St. Louis, MO
Web Address: capacity.com
Phone: 314-502-9412
Email address: hello@capacity.com



Company Description


Recently known as ‘Jane.ai’, Capacity is a St. Louis, MO based knowledge management company. They provide intelligent process automation, business process automation, and robotic process automation. The core idea involves stitching together the various silos in the organization to help increase efficiency and, more importantly, to increase effectiveness.

The market is cluttered with a variety of conversational tools. It’s almost impossible to find a vendor who doesn’t offer some form of chatbot. The range of service and quality is very broad. What distinguishes capacity from the rest of the pack is their ultimate reliance of a ‘human in the loop.’

Installing a chatbot means setting employee expectations that their questions will be answered at machine speeds. Of course, that isn’t instantly possible; the tool gets better with usage. In many installations, failure can be traced to misunderstanding the nature of expectations set upon installation.

When a chatbot doesn’t know the answer to a question, it should be quickly able to identify and query the person who does. Because the Capacity tool set is more about knowledge management, the fundamental design addresses the question of how to discover answers to questions the system doesn’t know as a priority in implementation.


Why This Matters


There are several dimensions at work in this award.

First, the notion that an industry leading technical tool would be developed in St. Louis is an eye opener. At this point in the evolution of HRTechnology, being from Silicon Valley is of decreasing importance. Regional tech centers are now strong enough to produce cutting edge technology.

Second, the chatbot sector focuses (wrongly, we think) on the interface rather than the problem. In the case of Capacity, the interface choice is secondary to the fundamental work of knowledge management.



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image showing the cover of HRExaminer Report called The 2020 Index of Intelligent Tools in HR Technology

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AI in HR Tech in our new 119 page
report, The 2020 Index of Intelligent
Tools in HR Technology: The Birth
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The HRExaminer 2020 Watchlist

As part of our work on our annual report on intelligent tools and AI in HR, we evaluate the interview...