Overview
We continue our coverage of The HRExaminer 2020 Watchlist today with the second of twelve organizational profiles. The entire list of organizations appearing on this year’s Watchlist can be seen on our introductory Watchlist post located here. Each of the twelve companies we’ve selected this year represent a different value proposition and core functionality across the entire spectrum of the industry.
These outfits are pushing the boundaries out. Individually, they each have a specific value proposition that was not conceivable even three years ago.
Primary Business & Award Category
Award Category: Conversational ‘AI’
Profile
Company: Mya Systems, Inc.
Size: 25 Employees
Age: 8 years
Location: San Francisco, CA
Web Address: mya.com
Phone: (877) 679 0952
Email address: hello@hiremya.com
Company Description
Mya is one of the best-known recruiting chatbot companies. They were early to the market and have built momentum rapidly. They are different from the rest of the pure chatbot providers because they recognize the complexities of each type of conversation.
Like all intelligent tools, chatbots work best in narrowly defined circumstances. It turns out that the definition of the type of conversation, its limits and outcomes, determines the extent and complexity of the implementation. Within the bounds of the recruiting process, Mya’s core roadmap involves defining, mapping, developing and executing all of the various kinds of conversations.
The company uses a combination of NLP, ML and a conversational interface to try to deliver open-ended conversations that develop deep trust with its users. They are building a massive database of conversational interactions that informs their automated interpretation of the meaning of questions.
The company is leading the industry in evolving the understanding of support requirements. That is, how do you staff the questions that the chatbot can’t answer.
The company believes that the long-range future of candidate experience involves the ability to match candidates to the right opportunities within the labor market.
Why This Matters
The chatbot space is cluttered with overly simple implementations that give little thought to the implementation and ethical consequences of individual implementations. Mya exemplifies the part of intelligent tool development that learns from doing.
Get the Full Report
All of the Watchlist profiles appear
alongside our full analysis of
AI in HR Tech in our new 119 page
report, The 2020 Index of Intelligent
Tools in HR Technology: The Birth
of HR as a Systems Science.
