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About this Video


In this clip from HRExaminer’s principal analyst, John Sumser explores what is missing from organizational health, safety, and development during the COVID-19 crisis. This is an excerpt of John Sumser’s popular keynote presentation at The HR Tech Conference & Exposition in the Fall of 2020.




Important: Our transcripts at HRExaminer are AI-powered (and fairly accurate) but there are still instances where the robots get confused (or extremely confused) and make errors. Please expect some inaccuracies as you read through the text of this conversation and let us know if you find something wrong and we’ll get it fixed right away. Thank you for your understanding.



JS – John Sumser, Principal Analyst, HRExaminer


[00:00:03] What’s missing from all of the products I’ve seen and I’ve been looking at them all year is there are no tools out there that can help you forecast. So you get the office rearranged, you get people back in the office. How do you know when the confluence of events is suggesting that it’s time to do something or reclose the office? Nobody’s offering that.


[00:00:26] There’s no real time risk identification at a system level. So, software has always been great for containing data and allowing you to manipulate data. But there are no clear stories about what are the stepping stones to a problem when you have an office running the new way that we’re going to be running offices.


[00:00:34] There’s no clear linkage between individual safety, health, and development and organizational safety, health, and development. We really don’t even know so much what organizational safety, organizational health, and organizational development mean.


[00:01:04] We need better frameworks for thinking about sentiment because the meaning of sentiment is depending on the context. And that’s as simple as this engagement story that I’ve been telling you. If you are getting high engagement scores you need to understand what it means. And it doesn’t mean what it did a year ago. And we need broadly a better understanding of the consequences of sustained trauma.


[00:01:31] Our workforces are going to be full of people who have endured craziness for long periods of time. And it’s going to show up in their work and their behavior at work and we need to be prepared for that. We need to be prepared to talk about it without taboo.


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Pandemic Workforce: New Safety, Health, and Development Technology

John Sumser highlights some of the new safety, health, and development technology available for fighting COVID-19 in the workplace.